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Due
to our individual studio setting, we do not have a receptionist to assist you
and only take customers by appointment only (sorry no walk-ins).
Please do not drop by
unless you have an appointment scheduled at that time.
We are usually with clients and no one will be able
to assist you.
If you have questions or would like to schedule an appointment, please contact us either by phone or email.
All calls go to voicemail while we are working on clients. Please leave a message and we will return your call.
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Voicemail: (619) 549-5636 (no texts)
Not accepting new clients Open
By Appointment Only: Tuesdays, Wednesdays, Thursdays 10am -
6pm Fridays 10am - 3pm Saturdays
10am - 4pm CLOSED Sundays,
Mondays & holidays
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Call/Text:
(619) 518-6825 Email:
Skin Appointment Open
By Appointment Only: Tuesdays, Wednesdays 10am - 6pm Thursdays 12pm-8pm, Fridays 10am - 4pm Saturdays 10am - 3pm CLOSED Sundays, Mondays & holidays
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Appointment Etiquette & Cancellation
Policy
Please
plan to arrive 5-10 minutes early to allow for any challenges you may encounter on your way to our studio.
Weekday parking can be a challenge so please give yourself plenty
of time (this also gives you time to complete any new client paperwork or use the restroom prior to your scheduled start time.) Beginning
promptly at your scheduled appointment time keeps us on time for others arriving after you. While we understand delays can occur, if you run late it will be necessary to change or modify
your service to accommodate the remaining time of your scheduled appointment so that we don't run over into someone else's
appointment time. If you are more than 10 minutes late and your scheduled treatment is 30 minutes or less, it may be
necessary to reschedule your appointment to another time. Regardless of the service given in the remaining time, you will
be financially responsible for the "full"
service scheduled.
Children are welcome if they are receiving services. Because our facility
is small and private, we do not have anyone who can keep an eye on your children while you are in the treatment rooms.
For the safety of your children and the quiet enjoyment of others getting their services, we cannot have children left unattended
in our lobby.
24 hours notice is required to change or cancel
your appointment and avoid paying for the
scheduled service. Please
remember when you make an appointment, no other clients are scheduled at that time. Our livelihoods are based solely
on the services we provide to clients. Without proper notice, we will not have time to find someone else to fill your
vacated space.
The full price of your scheduled service will be charged in the following instances:
Failure to receive appointment reminders does not excuse missed appointment fees.
- No-Show or missed appointments. (Failure to show for a scheduled appointment)
- Appointments cancelled without the minimum 24-hour notice (1 business day). Please see our days/hours available up above.
- Extremely late for an appointment (10 minutes or more - the time remaining does not comply with time needed to complete your service).
Thank you in advance for your consideration and understanding of these policies. We want everyone to enjoy their time when they come to our studio.
HAIR LAIR Customers
getting color services, please come with clean hair (no products, residue, oils, etc).
While some stylists still believe
it is ok to color over dirty hair, dirty hair can inhibit the color from taking well on the hair. Remember,
because the color lines used do not contain the typical harsh chemicals found in other traditional lines, they
do not have the ability to work well through hair that hasn't been washed in days or has styling products and
oils applied to it.